Central to IT By Design’s unrivalled ServiceDesk support is the ServiceDesk Incident Manager. This in-house custom built web-based system manages all service and support requests, giving customers real-time visibility of their service requests including showing the details, status, owner, estimated completion time and performance against the SLA.
SIM acts as a central information system for all IT issues and provides customers with a complete solution for IT service management, including:
- Call logging and management
- Tracking
- Incident history
- User problem notification
- Real-time system status
- Service Level Agreement (SLA) based performance management
- Reporting
- SMS/email alerting
To find out more about SIM
Please call us:- 416-365-SOLV (7685)
Email at:- info@ibdinc.ca
FAX :- 416-366-SOLV